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Consign With Us
Frequently Asked Questions
How does it work?
Click on one of the links above to get started!
Schedule an appointment to bring your item(s) by our office located at 2323 Executive St Charlotte, NC 28208
Have us come by and pick up your item(s) for $10! Our pickup days are Tuesdays & Thursdays from 10 am- 4 pm. We are currently servicing all ZIP codes in Mecklenburg county.
Once we receive your item(s) our team of experts inspects, cleans, sanitizes, and photographs your item(s) to get them ready to be listed on our website for other parents to buy! If your item sells, there will be a 7 day window from when the buyer receives the item to when your payout will be available. You'll receive a link from our secure third-party payment platform, Dots to collect your payout.
Any fees owed will be taken from your payout.
Product requirements for consignment
- Due to health and safety reasons we do not accept the following:
- Products that have been recalled recalled; voluntarily or mandatory
- Any items that is older than 7 years
- Products that are missing their serial number or manufacture dates; product tags and stickers must be attached to the product
- Any item that may be deemed too dirty; items must be clean or require light cleaning. No caked-on messes, dried food, or bodily fluids
- Single items that were previously a part of a set or system
- Product that have an odor
- Products that may be missing essential parts or pieces
- Electronics must be in working order
- Products with major holes, rips, stains, marks, or anything that compromises the intergrity of the product
- *We do not accept Cybex, Bugaboo, Infantino, Peg Perego, any "off-brand" products*
How do I get paid?
You can get your payment sent directly to your bank account, or get a 5% increase in your payout if you choose a Stork Exchange gift card!
To honor our return policy your payout will be available 7 days after the buyer receives the item.
How do you determine the price of my item?
Our experts use an algorithm that looks at the MSRP, condition of the item, comparable items, and other necessary information to make sure you’re getting the maximum payout!
How much can I be expected to be paid once my item sells?
Stork Exchange reserves the right to charge a fee based on the following;
Battery/charging fee - Any item that is brought to us that does not have working batteries or is not charged at the time of your appointment will be subject to a $5 battery fee that will be taken from your payout.
Cleaning fee - Any items brought to us should be cleaned, or only require a light cleaning. If your item requires cleaning a fee will be charged based on how dirty your item is. Fees range from $5-20 and will be taken from your payout.
Assembly fee - For items that require assembly a $5 fee will be taken from your payout if the item is not assembled at the time of your appointment.
We reserve the right to drop the price by up to 50% over the remaining 90 days of the consignment period.
I live outside of your service area, can I still consign my item?
Unfortunately, at this time we are only accepting items that are local to Charlotte, NC. Keep checking back to see when we'll be expanding to your area!
I’ve changed my mind! How do I get my item back?
Please reach out to us to start the return process! You will be charged a $10 fee if you decide you want your items back before the consignment period is up. All items must be picked up from our office located at 2323 Executive St Charlotte, NC 28208, we are open Monday through Friday 10 am-4 pm.
Seller will still be responsible for any fees owed if they request their items back before the 180 day mark.
My item didn’t sell, now what?
We’re sorry your item didn’t sell! After the consignment period has ended you can pick your items up at our office located at 2323 Executive St Charlotte, NC 28208, we are open Monday through Friday 10 am-4 pm.
If you would like to relist your item please reach out to us and let us know.
If you would like to donate our items please let us know. We donate to a local nonprofit called MiraVia, you can learn more about how they help children and pregnant mothers here.
I don't see my item or brand listed, can I still consign?
Please email us at firstname.lastname@example.org and someone from our team will connect with you if we're able to take your items!