Refund policy
Returns
All items are sold as final sale. Final sale are only eligible for a return if the item arrived damaged, is missing parts, or is not in the condition it was listed as.
Any claims regarding an item defect must be received within 14 days of delivery. To ensure a seamless experience, we recommend opening and assembling your new products upon delivery to ensure you are satisfied with your purchase.
To initiate a return:
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Email returns@storkexchange.co with your order number and brief reason for your return.
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A member of our team will respond within 48 hours to confirm your request and provide further instructions.
All returns are reinspected to assess refund eligibility.
Damaged or incorrect items: As a first step, we will always attempt to repair or replace the item. If a replacement or repair is not feasible, we will provide a prepaid shipping label to return the item at no additional cost.
Refunds
Once we’ve received and inspected your return, you will receive a notification from our team. If your return meets our return eligibility criteria, refunds will be issued to your original payment method. Please note that it can take 3 to 5 business days for your bank or credit card company to process and post the refund.